مطلوب أخصائي دعم عملاء للعمل في عمان

Company Overview:

Salalem, an AI-powered Learning Management System serving leading banks and enterprises across the region, is seeking a qualified Customer Support Specialist to join its Customer Experience Unit. The position offers an opportunity to contribute to client support and engagement while assisting users in effectively utilizing the Salalem LMS.

Location:

Amman

Department:

Customer Experience Unit

Position Summary:

The Customer Support Specialist will be the primary point of contact for clients using the Salalem LMS. The role is responsible for providing timely, accurate, and professional assistance to clients, responding to their inquiries, helping resolve platform-related issues, and supporting a positive overall customer experience.

The position also involves close coordination with the Account Management and Customer Success teams to address client needs, maintain satisfaction, and support continued engagement with the platform.

Key Responsibilities:

Provide high-quality customer support through multiple channels, including the platform, email, phone, and live chat.
Respond to client inquiries promptly and work to identify and resolve reported issues accurately.
Assist clients with different LMS functions, including course access, enrollment, progress tracking, and reporting features.
Work closely with Account Managers and the Customer Success team to understand and address client needs.
Record and document client interactions, reported issues, and resolutions for future reference and reporting.
Collect customer feedback and communicate relevant insights that can support product and process improvement.
Assist with onboarding activities and training initiatives designed for new clients.
Support clients in using the platform effectively by providing clear and professional guidance when assistance is required.

Qualifications:

Bachelor’s degree in Business, Education, IT, or a related field, or equivalent experience.
Proven experience in customer support, preferably within LMS, e-learning, or corporate training environments.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and effectively.
Ability to manage multiple client inquiries and tasks efficiently while maintaining accuracy and quality.
Strong problem-solving skills and a client-focused mindset.
Experience with Chatwoot or similar support tools is an advantage.

Key Skills:

Customer-focused approach and professional communication.
Strong written and verbal communication abilities.
Effective problem-solving and troubleshooting skills.
Ability to handle multiple inquiries and tasks efficiently.
Ability to explain technical information in a clear and understandable way.
Strong attention to accuracy when handling client issues and documenting resolutions.
Ability to collaborate effectively with Account Management and Customer Success teams.

Role Focus:

The position combines direct customer communication with technical and platform-related support. The successful candidate will help clients navigate the Salalem LMS, address their questions and issues, document support cases, and communicate customer feedback to the relevant internal teams.

The role also contributes to the onboarding and training of new clients, making effective communication and the ability to provide clear guidance important parts of the position.

Application Process:

Qualified candidates are invited to submit their CV to:

[email protected]

Please include “Customer Support Specialist” in the subject line.

Applicant Summary:

This opportunity is suitable for candidates with customer support experience who can communicate clearly, solve client issues, and manage multiple inquiries efficiently. Candidates with experience in LMS, e-learning, or corporate training environments should pay particular attention to the role’s client-facing and platform-support responsibilities.