مطلوب موظفين كول سنتر للعمل لدى شركة طبكان الطبية

tebcan.com a leading company working in digital health is looking to recruit a “Call Center Agent” for its operations in Amman, Jordan.

We are seeking a qualified candidate to join our medical network. He will be responsible for following up with patients who are interested in booking medical appointments and surgeries with specialized doctors in our network.

Responsibilities

· Book patient appointments / medical surgeries with doctors in the network.

· Answer questions patients may have about the booking process, surgical procedures, and post-operative care.

· Gather medical surgeries price details from doctors in the network.

· Follow up with patients to ensure they have all the necessary information and reports in details, before undergoing any medical procedure.

· Handle patient complaints and medical cases.

· Keep accurate records of patient interactions and surgery bookings in an information sheet.

· Collaborate with other departments to ensure the best patient experience.

· Stay up-to-date on changes in the medical network and new doctors joining the network.

· Provide online medical consultation to Tebcan patients.

· Develop medical surgeries to information sheets.

· Accomplish any task required by direct manager when needed.

Qualifications

· Must be Amman resident.

· Ability to work in different time shifts including weekends and holidays.

· Holds a bachelor’s degree.

· Good verbal and written communication skills in English.

· Fresh graduate or 1 year experience in the same field.

· Presentable and able to communicate effectively with patients.

· Familiarity with medical terminology.

· Good computer skills.

· Active listening.

We are pleased to have you join us if your qualifications match our requirements.

Please apply or send your CV to [email protected] with “Call Center Agent” in the subject.

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