شركة مايكروسوفت العالمية تطلب موظفين

شركة مايكروسوفت العالمية تطلب موظفين

شركة مايكروسوفت العالمية تطلب موظفين

Support Engineer for Power BI

Responsibilities

Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification

English Language: confident in reading, writing and speaking.

Required

  • BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
  • Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
  • Programing language such as C#, DAX, MDX, SQL, Python
  • Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
  • Thorough troubleshooting and problem-solving skills
  • Excellent communication skills with both written and spoken English
  • Ability to work well in a highly collaborative team
  • Ability to work well in ambiguous situations
  • Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies

Experience in one or more of these areas desirable

  • Power BI / Tableau, or similar BI solutions
  • OLAP/Data warehousing or OLTP/Database
  • BI Report developing

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