وظائف شاغرة في بنك الراجحي – الأردن
We are at alrajhi bank- Jordan looking for a skilled (Helpdesk & Technical support unit head) to join our team!
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Determining personnel requirements, setting schedules, and ensuring that those under their direction have adequate resources to complete their jobs.
- Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes.
- Initiates and monitors actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Determines the appropriate remedy and assists with implementation of it as well as preventative measures.
Required Qualifications & Skills:
Education:
bachelor’s degree in IT, Computer Science, Computer engineer.
Experience:
- 6+ years of experience in technical support / helpdesk , preferably in banking/financial institutions.
- Certifications in ITIL V4 is plus.
Competencies:
- Strong expertise in Windows , outlook ,….
- Experience with ticketing system and SLA
- Strong problem-solving and leadership skills
- Ability to install and administer computer hardware, software, and networks.
- Management Skills
- Team building skills
- Analytical and problem-solving skills
- Decision making skills
**applicants must have Jordanian nationality.
How to Apply:
Send your resume to
[email protected]
with the subject “Helpdesk & Technical support unit head”.
وظائف شاغرة في بنك الراجحي – الأردن
سيتم التواصل مع المرشحين الذين تنطبق عليهم الشروط المطلوبة
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تحذير مهم من عمليات الإحتيال
لا تقم بإرسال مبالغ مالية أياً كانت قيمتها لأشخاص أو لأصحاب العمل الذين يعلنون عن وظائفهم الشاغرة على الإنترنت بهدف الحصول على فرصة عمل او تأشيرة للسفر أو أية أمور أخرى. يرجى الإبلاغ عن عملية الإحتيال المشتبه بها واتبع الإجراءات الآمنة للتقدم الى الوظائف على الإنترنت من خلال موقع جوبسلن.