عن هذه الوظيفة
Job Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service while adhering to all MGallery standards.
MAIN RESPONSIBILITIES:
To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To call the AFOM or FOM for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
Assist in any other duties when required by the Front Office Manager.
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards.
Qualifications
Experience as a Receptionist, Front Office Representative or similar role preferred.
Strong customer service skills required
Ability to work in different shifts
Fluent in English
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