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Call Center Agent
POSITION SNAPSHOT
Location: Jordan
Company: Nestlé

Department: Order to Cash
Full-time

Hindi language speakers are preferred

Main Purpose of Job:

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for tele sales whilst developing relationships with customers

A Day in the Life:

• Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
• Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
• Assign correct owners to customer request based on identified reason
• Recording of customer feedback from all areas of O2C processes
• Capture Voice of Customer and external surveys to learn customer perception and expectation.
• Provide basic technical solution and document requests by customer
• Am I a good fit?
• 1 to 2 years of Customer service in similar market environment
• 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
• Operational experience in logistic functions (optional)
• Experience working in strong team environment and able to use problem solving skills.
• Excellent written& oral communication skills.
• College/University degree required

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