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Customer Service Advisor (Call Center) – Jerash Resident (Part Time)
Job Description
Zain Jordan is actively recruiting for a Customer Service Advisor Agent.
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
- Handing a high volume of in-bound calls and greet customers in a courteous and professional manner.
- Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
- Provide product and service information to our customers.
- Promote Zain’s products and services by understanding customer needs and interest and providing them with the right offers that match those needs.
- Trouble shoot service equipment issues.
- Adhere to, and fulfill, individual and team Performance Metrics.
Working Hours will be 6 to 8 hours / per day as a max.
What Do You Need to Qualify
To be shortlisted for the position, you will need to comply with all of the below requirements:
- Must be resident in Jerash.
- Holding a Bachelor’s degree
- 0-3 years’ experience in a related field
Skills
- Excellent Communication Skills (Speaking and Listening)
- Excellent Problem-Solving Skills
- High Drive for Achievement
- Strong Knowledge of MS Office
- Preferably Bilingual
- Ability to work under pressure
About Us
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.
Vacancy Type: Part Time
Job Expires: 31-Oct-2020
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