Communications & Reservations Agent
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.
The Role
Response to all guests reservations requests, phone calls and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Assist Reservations with Communications- Reservations – CORE non phone related duties.
Preferred Qualifications
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Taking telephone, e-mail and fax reservations enquiries.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
Responsible for Communications- Reservations – CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
Accepts and delivers wake-up calls and messages in a timely manner.
Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.
What To Expect From Your Work Experience…You Will
Be part of a cohesive team with a singular focus on creating the best guest experience
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Be encouraged to demonstrate your professional passion
Have career growth opportunities both within Four Seasons Amman and worldwide with our company
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
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