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فرص عمل لدى InterContinental Hotels & Resorts

فرص عمل لدى InterContinental Hotels & Resorts

Cluster Assistant Reservation Manager

  • Manage the daily activities of the reservations staff. Schedule and assign work.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions.
  • May serve as “manager on duty” as required.
  • Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.
  • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
  • Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy.
  • Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
  • Interact with outside contacts:
  • Guests, visitors – to ensure their total satisfaction
  • Other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)

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