بنك الإسكان يعلن عن وظائف شاغرة
Digital Customer Experience
To digitally transform every current, potential, and new trend in the banking industry and assuring the
availability of the already transformed ones.
To continue developing and improving the Bank’s digital experience by continuing the evaluation process to ensure digital services to clients and continue to improve the Bank’s level of service provided, based on
the clients’ feedback, to enforce the Bank’s position in the banking market.
Monitor how receptive the clients are to the new digitalized services, manage and evaluate its digital
experience life cycle, and alter them when needed.
Coordinate with the necessary departments and stakeholders to assess the digitalized experience, ascertain the quality of service delivery, oversee new updates and releases of any digitalized service and
verify the transformation into the working environment.
Communicate with external agencies and facilitate arrangements for strategic partnership agreements with different agencies to develop the digitalized experience regarding all services provided by the Bank,
whether to individuals, clients, or companies.
Prepare an estimated budget for the Digital Experiment Centre and quality management based on the targets of the digitalized experiment, the quality of the digitalized services provided, and the extent to
which they have achieved the desired objectives.
• Passion for the field of Digital Customer Experience and the desire to learn and grow.
• BA degree in the related field.