فرص عمل لدى مركز الاتصال في شركة أمنية
مشرف عمليات مركز الاتصال
Essential
Certifications & Licensure :
- CCCM Certification
- Digital Care (Social Media) Certification
Desirable
- Risk Management Certification
- Vendor Management Certification
- PMP Certification
- SCRUM Certification
Tools & Systems
Essential:
- Oracle CRM System.
- Log-in Systems such as Cisco.
- Workforce Management System such as Teleopti.
- Troubleshooting Systems such as U2020, U2000, UMP, UNM2000.
- Social Media Management System such as Ring Central.
Essential
Technical Skills & Knowledge:
- Good knowledge of risk management fundamentals
- Good knowledge of the local market
- Excellent command of analytical thinking
- Excellent command of problem solving techniques
- Excellent knowledge of telecommunication industry, products, and services
- Excellent command of tele-sales skills
- Excellent knowledge of customer care processes and procedures
- Excellent command of computer skills (MS Office)
- Excellent command of communication skills
- Excellent command of English language both speaking and writing
Desirable:
- Good knowledge of vendor management
- Good knowledge of supplier relationship management
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