شركة أمنية توفر فرص عمل للراغبين بالانضمام إليها

فرص عمل لدى مركز الاتصال في شركة أمنية

فرص عمل لدى مركز الاتصال في شركة أمنية

مشرف عمليات مركز الاتصال

Essential

Certifications & Licensure :

  • CCCM Certification
  • Digital Care (Social Media) Certification

Desirable

  • Risk Management Certification
  • Vendor Management Certification
  • PMP Certification
  • SCRUM Certification

Tools & Systems

Essential:

  • Oracle CRM System.
  • Log-in Systems such as Cisco.
  • Workforce Management System such as Teleopti.
  • Troubleshooting Systems such as U2020, U2000, UMP, UNM2000.
  • Social Media Management System such as Ring Central.

Essential

Technical Skills & Knowledge:

  • Good knowledge of risk management fundamentals
  • Good knowledge of the local market
  • Excellent command of analytical thinking
  • Excellent command of problem solving techniques
  • Excellent knowledge of telecommunication industry, products, and services
  • Excellent command of tele-sales skills
  • Excellent knowledge of customer care processes and procedures
  • Excellent command of computer skills (MS Office)
  • Excellent command of communication skills
  • Excellent command of English language both speaking and writing

Desirable:

  • Good knowledge of vendor management
  • Good knowledge of supplier relationship management

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