فرص عمل لدى InterContinental Hotels & Resorts

Cluster Assistant Reservation Manager

Manage the daily activities of the reservations staff. Schedule and assign work.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions.
May serve as “manager on duty” as required.
Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy.
Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
Interact with outside contacts:
Guests, visitors – to ensure their total satisfaction
Other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)