فرصة عمل لدى دينارك
Dinarak
- Job Title: Customer Complaints Officer
- Direct Supervisor: CEO / General Manager
Main Job Objective:
- Managing customer complaints.
- Internal and External Relations:
Internal: Interaction with company departments.
Job Requirements:
Required Education:
- A university degree in Business Administration, English Language, or any related field.
Administrative Skills:
- Ability to work as part of a team.
- Communication skills: Ability to effectively communicate with internal and external parties.
Required Experience:
- 1 – 3 years of relevant experience.
Professional Certifications:
- Bachelor’s degree in Communication and Media, specializing in Public Relations.
Languages:
Arabic / English: Reading, Writing, and Speaking.
Specialized Training:
- Customer Complaints Management and Methods for Addressing and Analyzing Complaints.
Job Responsibilities:
- Receive customer complaints professionally and direct them as necessary.
- Follow up with internal departments to ensure complaints are resolved in a timely and effective manner, as per the required timeframes.
- Follow up with customers, keeping them updated about the status of their complaints until they are resolved and closed.
- Review, evaluate, and assess all customer complaints, ensuring they are properly addressed and responded to.
- Prepare and submit quarterly reports on customer complaints to the Central Bank of Jordan within 15 working days of each period, as per related regulations.
- Prepare an analytical statistical report on customer complaints and submit it to the CEO/General Manager, to be forwarded to the Board of Directors.
- Document customer complaints and feedback according to the approved procedure, maintaining all related documents and data for the required retention period in accordance with regulations.
- Find suitable and permanent solutions to customer complaints in order to reduce their recurrence, working continuously to minimize the number of complaints and reduce the resolution time.
- Provide recommendations to the CEO/General Manager to correct any procedures found to be in violation, based on customer complaints related to applicable regulations and/or internal company policies.
- Perform any other duties assigned by the direct supervisor.
If you are interested or know someone who might be, please send your CV to:
Jobs@dinarak.com
with the position name in the subject line.
فرصة عمل لدى دينارك
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لا تقم بإرسال مبالغ مالية أياً كانت قيمتها لأشخاص أو لأصحاب العمل الذين يعلنون عن وظائفهم الشاغرة على الإنترنت بهدف الحصول على فرصة عمل او تأشيرة للسفر أو أية أمور أخرى. يرجى الإبلاغ عن عملية الإحتيال المشتبه بها واتبع الإجراءات الآمنة للتقدم الى الوظائف على الإنترنت من خلال موقع جوبسلن.