Job Purpose:
Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.
Responsibility:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Process orders, forms, applications and requests
Organize workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service
Requirements
Education: Bachelor Degree in Business Administration or any related field.
Work Experience: 0-1 year.
Knowledge Of:
Umniah Products and Services (functionality, price, availability)
Umniah Packages (products included, price, availability)
Market Knowledge
Skills In:
Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques
Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications
Good command in MS Office
Excellent command of English language writing and speaking
المهارات والخبرة المطلوبة
customer service
sales
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