مطلوب موظفين خدمة عملاء -مرحب بحديثي التخرج

مطلوب موظفين خدمة عملاء -مرحب بحديثي التخرج

وصف الوظيفة:
Fresh graduates are welcome to apply.

Responsibilities

Manage large amounts of incoming phone calls, emails and live chat.
Inserting tickets and appointments on Mhelpdesk.
Generate invoices, payments, contracts and weekly reports.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents.

Qualifications

Fluent in English (Writing, Speaking, Reading)
Data Entry
Teamwork
Communication Skills
Job Specification

Work hours from 3 p.m. to 12 a.m.
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