مطلوب موظفين مركز اتصال (كول سنتر) للعمل لدى Barzan T.S DIG
وصف الوظيفة:
Responsibilities
Assist clients through routine applications, concern resolution, and customer service, as well as executing and managing data in the various systems and under the supervision of the department’s supervisor.
Handle calls and tickets from customers by answering inquiries and questions, making complaints, and troubleshooting problems.
Call center The agent should have knowledge of all related insurance products and services in order to better serve the customers with full-fledged, correct information.
Organizes and directs the day-to-day activities related to the operation of the call center for both inbound and outbound calls.
Maintain excellent relations with clients and brokers. Verify the caller, provide them with accurate information about the policy information, benefits, network, procedures for claiming direct billing or reimbursement, assist in gathering proper information for complaints and discussing it internally with the concerned person or with the TPA, take messages and forward them by email, email applications to clients, and other paperwork.
Process travel and medical underwriting and claims materials into a database and issue related invoices within the authority granted.
Prepare and evaluate all reimbursement claims and communicate the same to the TPA, management, finance, and the client within turnaround time limits.
Issue and store documentation for all retail and individual insurance products and related reporting. Setup, update, and maintain both electronic and physical files.
Keep updated records for all reimbursement and direct billing claims. Manage the filing and archiving system for all policies, quotations, and claims handled with tracking.
Issuing the policy documents and cards in a timely manner.
Perform surveys with clients upon request to address any concerns and take appropriate action to remedy those concerns and maintain customer satisfaction.
Assist in all administration support and follow-up functions.
Perform other duties related to the job as assigned by the Head of Department.
These duties are indicative of the role, are not exhaustive, and may change to meet the company’s business objectives from time to time as required by management.
Skills, Knowledge & Competencies Required
- Experience of at least 2 – 5 years and professional firsthand knowledge in handling medical insurance claims/complaints and/or customer service, or in an insurance-related role with a strong understanding of biometric
underwriting principals and/or claims management.
- Medical degree preferred (Nurse) or insurance underwriting and claims management background.
- Strong Customer services and communication skills.
- Ability to effectively address and resolve client concerns.
- Ability to work in a team environment.
- Ability to meet deadlines and achieve KPIs.
- Computer Knowledge (Outlook, Excel, Word, CSM systems, Database systems, etc.)
- Bilingual skills; should be fluent in English and Arabic
لتقديم طلب: