مطلوب موظفين كول سنتر (خدمة عملاء) للعمل لدى شركة باسكت

Roles & Responsibilities

● Create an exceptional, personalized service experience for users.

● Provide positive, fast, and complete support resolutions to users via various access channels.

● Provide support to both shoppers and customers.

● Identify common trends within support interactions and escalate appropriately. Ability to quickly

identify and resolve customer inquiries.

● Act with the customer in mind and advocate for the user community.

● Communicate effectively and exercise sound judgment when interacting with customers.

● Infuse all interactions with empathy and kindness.

● Excellent attention to detail and ability to proactively solve for the customer

Qualifications

● 1-3 years experience in customer service or call centre

● Flexible schedule, willing to work non-traditional business hours and weekends, morning, afternoon,

and overnight shifts.

● Highly sociable and a good communicator

● Dependable and punctual time management skills Strong writing skills and impeccable attention to details.

● Strong problem-solving skills with the ability to creatively resolve difficult situations.

Education

Bachelor’s degree