تعلن طبكان عن حاجتها إلى موظفين كول سنتر

تعلن طبكان عن حاجتها إلى موظفين كول سنتر

tebcan.com a leading company working in digital health is looking to recruit a “Medical Call Center Agent”.

We are seeking a qualified candidate a to join our medical network. He / She will be responsible for following up with patients who are interested in booking medical appointments and surgeries with specialized doctors in our network.

Responsibilities

·        Book patient appointments / medical surgeries with doctors in the network.

·        Answer questions patients may have about the booking process, surgical procedures, and post-operative care.

·        Gather medical surgeries price details from doctors in the network.

·        Follow up with patients to ensure they have all the necessary information and reports in details, before undergoing any medical procedure.

·        Handle patient complaints and medical cases.

·        Keep accurate records of patient interactions and surgery bookings in an information sheet.

·        Collaborate with other departments to ensure the best patient experience.

·        Stay up-to-date on changes in the medical network and new doctors joining the network.

·        Provide online medical consultation to Tebcan patients.

·        Develop medical surgeries to information sheets.

·        Accomplish any task required by direct manager when needed.

Qualifications

·        Must be Amman resident.

·        Ability to work in different time shifts including weekends and holidays.

·        Holds a general medical degree, bachelor’s degree in nursing or any medical field.

·        Good verbal and written communication skills in English.

·        Fresh graduate or 1 year experience in the same field.

·        Presentable and able to communicate effectively with patients.

·        Familiarity with medical terminology.

·        Good computer skills.

·        Active listening.

We are pleased to have you join us if your qualifications match our requirements.

Please apply or send your CV to [email protected] with

“Call Center” in the subject.

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