OTS EXPRESS IS LOOKING FOR an Operations Supervisor.
Reporting: Operation Manager
Function: Operation Management
Location: Amman, Jordan
Who we are?
OTS EXPRESS is one of the first official mail couriers licensed by the TRC in Jordan.
Handling about 15% of all international e-commerce parcels inbound to Jordan, while covering the entire kingdom, including rural, remote, and border areas with its fleet, OTS manages delivery, storage, and fulfillment on behalf of critical couriers, government entities, and global e-commerce players.
Responsibilities:
Developing logistics business through new and existing customers, ensuring proper custo relationsh management.
Driving the organization towards operational excellence by meeting the SLAs/KPIs for all customers and clients.
Manage the operation team by developing new, customized solutions for customers.
Enhancing middle mile/last mile operations through effective modeling/analysis.
Improving operational SLAs through regular customer feedback and stakeholder engagement.
Conduct regular “workload distribution reviews” for efficiency increase.
Ensuring customer’s SLAs/KPIs are met whilst reducing service failures in order to mitigate credit notes.
Ensuring awareness of warehouse staff on customized logistics procedures and requirements for new customers.
Resolving disputes reported by customers on any specific logistics failures.
Manage all orders with various departments such as the Clearance, and Logistics teams in resolving related issues to meet customer-requested ship date/ delivery date.
Responsible for troubleshooting any concern related to order and delivery.
Direct and follow-up with incoming and outgoing shipments to ensure prompt delivery to customers.
Lead monthly, quarterly, and yearly business reviews with strategic customers.
Job Qualifications:
Bachelor’s degree in Logistics, Business administration, Industrial engineering, or any relevant field.
3+ years of relevant working experience in courier, express, or hub management is a must.
Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
Excellent command of English & Arabic is a must.
Excellent interpersonal, negotiation, organizational, and communication skills.
Strong ability to team leadership, and multitask.
Interested candidates are encouraged to respond with an updated CV.
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